THE LITTLE DETAILS
Returns & refunds.
Help with faulty, damaged, incorrect or missing items.
Start with us
Email support@plasticcrap.com.au with your signup email, order reference and a description of the issue. A photo can help us understand a damaged or faulty item. Please request return instructions before posting anything so it reaches the correct address.
3D-printed toys: handling and breakage
Our toys are 3D printed and have delicate parts that can break. Unpack them gently, support the main body, and do not force joints or pull small parts. Avoid drops, impacts and rough handling. Stop using a broken item and keep loose or sharp pieces out of reach of children.
We do not offer returns, replacements or refunds for damage caused by accidental drops, rough handling or misuse after opening. Simply opening the box or taking an item out does not remove your rights if it was faulty, arrived damaged, was not reasonably durable or otherwise failed a consumer guarantee. Contact us if you believe a breakage is due to a product fault.
Your Australian consumer rights
Our policies do not limit rights under Australian Consumer Law. For a major problem, you can choose a refund or replacement. For a minor problem, we can repair it at no cost within a reasonable time; further remedies apply if it cannot be fixed. We will assess the issue and arrange the appropriate remedy.
Return postage
Customers pay return postage upfront unless we arrange a prepaid return. If we confirm a fault, incorrect item or another problem covered by consumer guarantees, we reimburse reasonable return costs. Keep your postage receipt. Contact us before arranging an unusual or expensive return method. For any discretionary return that is not due to a problem covered by consumer guarantees, the customer pays postage.
Change of mind
We do not accept change-of-mind returns after dispatch. Before dispatch, email us promptly if you want to cancel a paid box; we’ll check whether it has already been sent and confirm the next steps. This does not affect your rights for faulty, damaged, incorrect or misdescribed goods.
Missing or delayed parcels
Contact us if tracking stops progressing or a parcel does not arrive. We’ll investigate with the delivery service and work with you on a resolution. Carrier delays do not remove your consumer rights.
Subscription cancellation
Stopping renewals and requesting a refund are separate actions. You can cancel future renewals through My account. Contact support about a payment already made or a box already prepared.